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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sierra Shaffer

July 17, 2026

5  out of  5
rating by Sierra Shaffer
"Scott, Rebecca & the rest of the team are truly the best. They respond almost immediately, take time to walk through questions & put claims through so quick."
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Lee Brewster

June 4, 2026

5  out of  5
rating by Lee Brewster
"Scott and his team are top notch. They are knowledgeable, friendly and provide excellent customer service. I highly recommend them."
We responded:
"Lee, thank you for the kind words and 5 star review. We love working with you and your family! Please let us know if we can help with anything in the future. "
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Jason Crockarell

May 29, 2026

5  out of  5
rating by Jason Crockarell
"Scott and his team have been awesome to work with and give me a real peace of mind for my family. I strongly endorse Scott to anyone looking for a provider. He be and his team consistently go above and beyond."
We responded:
"Jason, thank you for your generous review. We are honored by your trust and grateful for the opportunity to protect what matters most to you and your family. Our team works hard to provide the kind of service and support that goes beyond simply having an insurance policy, so it’s especially rewarding to hear your feedback. We appreciate your recommendation and look forward to serving you for many years to come!"
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Misty Woodford

May 22, 2026

5  out of  5
rating by Misty Woodford
"So thankful for Scott and his team being diligent and efficient getting multiple products quoted for our family in both TN and AL. Great service and competitive pricing."
We responded:
"Misty, thank you so much for your kind review! We truly appreciate the opportunity to help your family with coverage in both Tennessee and Alabama. Insurance can get complicated when multiple policies and states are involved, so we’re glad our team was able to make the process smooth and efficient. Thank you for trusting us with your insurance needs, and we’re grateful to have you as part of our State Farm family. Please let us know if we can ever help you with anything in the future!"
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Alise Marsh

May 22, 2026

5  out of  5
rating by Alise Marsh
"Rebecca is INCREDIBLE! I’m so thankful for her wisdom, counsel, and guidance as I’ve navigated all of our family’s insurance needs. She’s been there for every question and concern I’ve had. So thankful for her and the team at SF. They are wonderful to work with!"
We responded:
"Alyse, thank you so much for your kind words! We couldn’t agree more-Rebecca is an incredible part of our team, and we’re blessed to have her serving our customers every day. Helping families navigate insurance decisions with confidence is something she is truly passionate about. Thank you for trusting us with your family‘s insurance needs and for recognizing Rebecca‘s dedication. We appreciate you and look forward to serving you for many years to come!"
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Jasmine Bear

May 22, 2026

5  out of  5
rating by Jasmine Bear
"We’ve been with Scott and the team for two years now and their service is great!! We work mainly with Rebecca and she is always so helpful and fast to respond!!"
We responded:
"Jasmine, thank you for your kind words and for being with us these past two years! We appreciate your trust in our team. Rebecca is a tremendous asset to our office and we’re so glad she’s been able to provide the prompt, helpful service you deserve. Thank you for your support, and we look forward to continuing to serve you and your family!"
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Erin Hurt

May 22, 2026

5  out of  5
rating by Erin Hurt
"Scott and his team are very responsive and professional!"
We responded:
"Erin, thank you for the 5-star review! We truly appreciate your trust in our team. Providing responsive and professional services is always our goal, and we’re grateful for the opportunity to serve you. Thank you for your support!"
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Lunden Woods

May 15, 2026

5  out of  5
rating by Lunden Woods
"Scott and his staff are always super kind and helpful!! They are the best around if you ask me!😁"
We responded:
"Linden, thank you so much for the kind words and the 5-star review! Our entire team works hard to provide friendly, helpful service, so it’s wonderful to hear that reflected in your experience. We truly appreciate your trust and support, and we’re grateful for the opportunity to serve you. Thanks for making our day with your review - we think our customers are the best around too :)"
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T Lusk

May 8, 2026

5  out of  5
rating by T Lusk
"No one in the business is better than the team at Scott Koon State Farm! These guys know their stuff and are always available for my questions. They work hard to make sure I have what I need, and they go above and beyond when it comes to customer service and care! You can't go wrong when you go with the team at Scott Koon State Farm!"
We responded:
"T! Thanks so much for the 5 star review. We really appreciate it. You’re easy to work with and we love working with you and your family.
Please let us know if we can assist you with anything in the future. "
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Sierra Griffin

May 1, 2026

5  out of  5
rating by Sierra Griffin
"Scott has always gone above and beyond. He explains what we need and gets us great prices. He has been extremely patient with us through a claims process and advocated for us the entire way. Would definitely recommend!"
We responded:
"Sierra, thank you for taking time to give us a review. We genuinely love working with you and your family! We are passionate about educating customers and explaining things in plain terms. Please let us know if you need anything or if we can help in any way. "
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Barrera Family

May 1, 2026

5  out of  5
rating by Barrera Family
"Scott Koon creates an incredible experience from customized insurance quotes, not being a pushy "car salesman" and TRULY caring for his people.

I HIGHLY advise using Scott Koon as you're insurance agent!"
We responded:
"Thanks for the kind words. We love working with the Barrera family, you guys are the best!
We are here if you need us. Please let us know how we can be of service to you!"
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Elias Castillon

May 1, 2026

5  out of  5
rating by Elias Castillon
"Rebecca and Scott are amazing to work with! They genuinely care and go above and beyond. Highly recommend them!"
We responded:
"Elias, we really appreciate you taking the time to leave us a review. It’s been a genuine pleasure to work with you for the past few years. We look forward to working with you in the future. "
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Kileigh Jones

May 1, 2026

5  out of  5
rating by Kileigh Jones
"Best office ever!"
We responded:
"Kileigh, you are such a pleasure to work with. Thank you for the kind review. Please reach out if you need anything in the future!"
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Madeline Jackson

April 29, 2026

5  out of  5
rating by Madeline Jackson
"Rebecca rocks it❤️"
We responded:
"Hey Madeline! Thanks for taking the time to leave a review. We’re so glad you like working with Rebecca. She takes pride it helping others and providing excellent service. Please reach out if we can ever help in the future. "
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Ford Smith

April 17, 2026

5  out of  5
rating by Ford Smith
"I worked with Sterling Rich to gather several insurance quotes, and he showed incredible patience throughout the entire process. He put in the effort to find the ideal policies for me and my family, truly going the extra mile. He genuinely cared about helping us save money while still securing the best coverage. He outperformed every quote I’d received before. Outstanding service—I highly recommend him."
We responded:
"Hey Ford! I’m so glad Sterling took great care of you. We strive to make the process as simple as possible and to find the best polices for you.
Thanks for taking the time to write this review!"
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Jose Antonio Garro

April 16, 2026

5  out of  5
rating by Jose Antonio Garro
"Great Customer service"
We responded:
"Jose, thank you for the 5 star review!
We strive to provide great customer service and I’m glad to know that came through. If we can help we anything in the future, please reach out and let us know. "
Profile photo of Joe Roland

Joe Roland

March 27, 2026

5  out of  5
rating by Joe Roland
"Did a fantastic job helping me with my insurance needs highly recommended"
We responded:
"Hey Joe, thanks for the 5 star review! So glad you had a great experience. Please let us know if we can halo on any way. "
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Maisa Kurdi

March 24, 2026

5  out of  5
rating by Maisa Kurdi
"Sterling is fantastic ! They are very knowledgeable , professional , quick to respond and genuinely care about their client ."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you found Sterling knowledgeable, professional, and attentive. We truly appreciate your support and look forward to continuing to serve you!"
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Kassie Denney

March 13, 2026

5  out of  5
rating by Kassie Denney
"Amazing and personalized customer service!"
We responded:
"Thank you Kassie for the kind words and the 5 star review! We love working with you. Reach out if we can help in any way!"
Profile photo of Lisa Overstreet

Lisa Overstreet

March 12, 2026

5  out of  5
rating by Lisa Overstreet
"I had a great experience with State farm.
Scott Koon is the man to talk to. He was so helpful and patient with me. I would recommend State Farm to anyone looking for really good insurance.
Thanks to Scott and David for helping us out.!👍"
We responded:
"Thank you for the great review! I’m so glad you had a positive experience winding with Scott and David. At Scott Koon State Farm we strive hard to provide helpful, patient service and make sure every customer understands their insurance coverage. We truly appreciate your recommendation and are grateful you chose our team to help protect what matters most!"
Profile photo of Lee Overstreet

Lee Overstreet

March 12, 2026

5  out of  5
rating by Lee Overstreet
"My wife and I wanted to tweak our Life Insurance needs. David and Scott handled everything promptly and professionally. If you are looking to add or modify your coverage, you should definitely give them a call!"
We responded:
"Thank you for the 5 star review! I’m glad David was able to help you and your wife adjust your life insurance coverage quickly and professionally. At Scott Koon State Farm, we work hard to make reviewing and updating your insurance, simple and straightforward. We appreciate the recommendation and are always here to help!"
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Joshua Ledden

March 4, 2026

5  out of  5
rating by Joshua Ledden
"I spoke with Sterling over the phone today, and he was very helpful in explaining the insurance policy. He took the time to answer my questions and made everything easy to understand."
We responded:
"Thank you for the kind review! We are glad Sterling was able to clearly explain your insurance policy and answer all your questions. At Scott Koon State Farm we always aim to make insurance simple and easy to understand. We appreciate you trusting our team to help with your coverage. "
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Patricia Hulsey

March 4, 2026

5  out of  5
rating by Patricia Hulsey
"Been with Scott for almost 12 years and his office always responds quickly and thoroughly. Explaining everything simply and in detail would definitely recommend awesome insurance company ,office and coverage ."
We responded:
"Thank you for your loyalty over the past 12 years! We truly appreciate you trusting Scott Koon State Farm for your insurance needs. Our goal is always to respond quickly, explain coverage clearly, and make the insurance process as simple as possible. We are grateful for your recommendation and look forward to serving you for many years to come!"
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Nicholas Coomer

February 19, 2026

5  out of  5
rating by Nicholas Coomer
"I have been using Scott at State Farm since 2016 and have always had an exceptional experience. I mainly work with Rebecca at Scott's office and she makes insurance feel easy. I know I can reach out at any time and whatever I need help with is taken care of immediately with my best interest in mind. Everyone says to "shop around" when it comes to insurance, but the quality of care Scott and his staff provide makes the decision easy for me."
We responded:
"Thanks for the kind words Nicholas! And thanks for trusting us for the last 10+ years! Rebecca does a great job taking care of our customers and we’re glad she’s made the process simple and responsive for you.

Our goal is to always provide the kind of service that makes protecting your family and assets easy. We’re grateful to have you as part of our Agency family!"
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Meaghan Corrigan

February 19, 2026

5  out of  5
rating by Meaghan Corrigan
"I worked with Sterling Rich to get multiple quotes and he had so much patience with me and worked very hard to find the perfect policies that worked for me and my family. He went above and beyond and really cared about saving us money and at the same time getting us the best policies. He beat all other quotes I have previously gotten and have had. A+++ service and I highly recommend."
We responded:
"Meaghan, thank you for taking the time to give us a review! I’m so glad you had a good experience with Sterling.
We are so glad to be able to serve you!"