State Farm® Insurance Agent Scott Koon
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Janeane Hatchett
October 20, 2026
"Everyone in this office are very helpful and amazing. I couldn't have asked for a better experience. Thank you Scott Koon and your entire staff for the outstanding customer service and support that you provided to me and my family."
"Janeane, thanks so much for the kind words! We are so happy to get to work with you."
Andrew Kokes
October 15, 2026
"Love working with Scott. He is someone you can trust to give it to you straight."
"Thanks for taking the time to leave us a review Andrew. It’s been a pleasure to work with you and your family. Please reach out if we can be of any assistance in the future!"
Chanail Bigsby Easley
October 5, 2026
"Great Service!!"
"Hi Chanail! Thanks so much for taking the time to leave us a 5 star review! We appreciate your confidence in our team!"
Ginny Conrad
October 5, 2026
"Great agent and staff"
"Thanks for the 5 stars! Our team works hard to provide great service, and we appreciate you showing your support"
Nick and LJ Johnson
October 5, 2026
"Made rolling our IRA simple."
"We’re grateful for your 5 star rating! It’s a privilege to serve our customers, and we appreciate your trust in us."
Lucas Wilson
September 25, 2026
"Scott was incredibly easy to work with. He educated us really well on all of our insurances - auto, home, and life insurance! We really appreciate all his help and would recommend his office to everyone."
"Thank you so much for the 5 star review! It’s been an absolute pleasure working with your family for many years!"
Makayla Balouch Gharaei
September 17, 2026
"I’ve called multiple insurance agencies over the past couple of months getting quotes for home and auto and after talking to Sterling I knew I had to go with this branch!
Sterling has been so caring in this process. Will always recommend this branch!"
"We really appreciate the 5 star rating! We love Sterling and I’m glad he made the process simple for you. Thank you for choosing our office and giving us the opportunity to serve you."
B Lusk
August 7, 2026
"Scott and his team are wonderful! Rebecca is thorough and knowledgeable! Recommend this team highly! You can’t go wrong choosing them for your insurance needs!"
"Thanks for much for the kind words and taking the time to leave this review. Our team really wants to take great care of our customers and your review means a lot to us!"
Tommy Lusk
August 7, 2026
"Very knowledgeable of products. Courteous and professional."
"Hey Tommy! Thanks so much for the kind words. Let us know if we can help you with anything in the future!"
Sierra Shaffer
July 17, 2026
"Scott, Rebecca & the rest of the team are truly the best. They respond almost immediately, take time to walk through questions & put claims through so quick."
"Sierra, thanks for the kind words and the 5 star rating. We really enjoy working with you. Please let us know if we can help with anything."
Lee Brewster
June 4, 2026
"Scott and his team are top notch. They are knowledgeable, friendly and provide excellent customer service. I highly recommend them."
"Lee, thank you for the kind words and 5 star review. We love working with you and your family! Please let us know if we can help with anything in the future. "
Jason Crockarell
May 29, 2026
"Scott and his team have been awesome to work with and give me a real peace of mind for my family. I strongly endorse Scott to anyone looking for a provider. He be and his team consistently go above and beyond."
"Jason, thank you for your generous review. We are honored by your trust and grateful for the opportunity to protect what matters most to you and your family. Our team works hard to provide the kind of service and support that goes beyond simply having an insurance policy, so it’s especially rewarding to hear your feedback. We appreciate your recommendation and look forward to serving you for many years to come!"
Misty Woodford
May 22, 2026
"So thankful for Scott and his team being diligent and efficient getting multiple products quoted for our family in both TN and AL. Great service and competitive pricing."
"Misty, thank you so much for your kind review! We truly appreciate the opportunity to help your family with coverage in both Tennessee and Alabama. Insurance can get complicated when multiple policies and states are involved, so we’re glad our team was able to make the process smooth and efficient. Thank you for trusting us with your insurance needs, and we’re grateful to have you as part of our State Farm family. Please let us know if we can ever help you with anything in the future!"
Alise Marsh
May 22, 2026
"Rebecca is INCREDIBLE! I’m so thankful for her wisdom, counsel, and guidance as I’ve navigated all of our family’s insurance needs. She’s been there for every question and concern I’ve had. So thankful for her and the team at SF. They are wonderful to work with!"
"Alyse, thank you so much for your kind words! We couldn’t agree more-Rebecca is an incredible part of our team, and we’re blessed to have her serving our customers every day. Helping families navigate insurance decisions with confidence is something she is truly passionate about. Thank you for trusting us with your family‘s insurance needs and for recognizing Rebecca‘s dedication. We appreciate you and look forward to serving you for many years to come!"
Jasmine Bear
May 22, 2026
"We’ve been with Scott and the team for two years now and their service is great!! We work mainly with Rebecca and she is always so helpful and fast to respond!!"
"Jasmine, thank you for your kind words and for being with us these past two years! We appreciate your trust in our team. Rebecca is a tremendous asset to our office and we’re so glad she’s been able to provide the prompt, helpful service you deserve. Thank you for your support, and we look forward to continuing to serve you and your family!"
Erin Hurt
May 22, 2026
"Scott and his team are very responsive and professional!"
"Erin, thank you for the 5-star review! We truly appreciate your trust in our team. Providing responsive and professional services is always our goal, and we’re grateful for the opportunity to serve you. Thank you for your support!"
Lunden Woods
May 15, 2026
"Scott and his staff are always super kind and helpful!! They are the best around if you ask me!😁"
"Linden, thank you so much for the kind words and the 5-star review! Our entire team works hard to provide friendly, helpful service, so it’s wonderful to hear that reflected in your experience. We truly appreciate your trust and support, and we’re grateful for the opportunity to serve you. Thanks for making our day with your review - we think our customers are the best around too :)"
T Lusk
May 8, 2026
"No one in the business is better than the team at Scott Koon State Farm! These guys know their stuff and are always available for my questions. They work hard to make sure I have what I need, and they go above and beyond when it comes to customer service and care! You can't go wrong when you go with the team at Scott Koon State Farm!"
"T! Thanks so much for the 5 star review. We really appreciate it. You’re easy to work with and we love working with you and your family.
Please let us know if we can assist you with anything in the future. "
Sierra Griffin
May 1, 2026
"Scott has always gone above and beyond. He explains what we need and gets us great prices. He has been extremely patient with us through a claims process and advocated for us the entire way. Would definitely recommend!"
"Sierra, thank you for taking time to give us a review. We genuinely love working with you and your family! We are passionate about educating customers and explaining things in plain terms. Please let us know if you need anything or if we can help in any way. "
Barrera Family
May 1, 2026
"Scott Koon creates an incredible experience from customized insurance quotes, not being a pushy "car salesman" and TRULY caring for his people.
I HIGHLY advise using Scott Koon as you're insurance agent!"
"Thanks for the kind words. We love working with the Barrera family, you guys are the best!
We are here if you need us. Please let us know how we can be of service to you!"
Elias Castillon
May 1, 2026
"Rebecca and Scott are amazing to work with! They genuinely care and go above and beyond. Highly recommend them!"
"Elias, we really appreciate you taking the time to leave us a review. It’s been a genuine pleasure to work with you for the past few years. We look forward to working with you in the future. "
Kileigh Jones
May 1, 2026
"Best office ever!"
"Kileigh, you are such a pleasure to work with. Thank you for the kind review. Please reach out if you need anything in the future!"
Madeline Jackson
April 29, 2026
"Rebecca rocks it❤️"
"Hey Madeline! Thanks for taking the time to leave a review. We’re so glad you like working with Rebecca. She takes pride it helping others and providing excellent service. Please reach out if we can ever help in the future. "
Ford Smith
April 17, 2026
"I worked with Sterling Rich to gather several insurance quotes, and he showed incredible patience throughout the entire process. He put in the effort to find the ideal policies for me and my family, truly going the extra mile. He genuinely cared about helping us save money while still securing the best coverage. He outperformed every quote I’d received before. Outstanding service—I highly recommend him."
"Hey Ford! I’m so glad Sterling took great care of you. We strive to make the process as simple as possible and to find the best polices for you.
Thanks for taking the time to write this review!"
Jose Antonio Garro
April 16, 2026
"Great Customer service"
"Jose, thank you for the 5 star review!
We strive to provide great customer service and I’m glad to know that came through. If we can help we anything in the future, please reach out and let us know. "